Returns & Exchanges
At Blackbird Farms, we stand behind the freshness of our farm-to-table products and strive for your complete satisfaction with every order. Due to the perishable nature of our food items, we offer a specialized resolution process for any quality concerns or shipping errors.
Inspect Your Delivery
Examine your package immediately upon arrival and take photos of any damaged goods or packaging to help us document the issue.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and a brief description of the problem.
Quality Review
Our farm team will review your claim within one business day to determine if a replacement, store credit, or refund is appropriate.
Resolution Issue
Once approved, we will immediately initiate a replacement shipment or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing